Privacy Policy

Last updated: November 11, 2024

This Privacy Policy describes how CrazyRC USA ("we", "us", "our", or the "Site") collects, uses, and discloses your personal information when you visit or make a purchase from www.crazyrc.us or otherwise interact with us (collectively, the "Services"). “You” and “your” refer to the individual using or accessing the Services, whether as a customer, website visitor, or other user.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or for legal or regulatory reasons. When we do, we will update the "Last updated" date above and post the revised version on the Site.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information in various ways, depending on how you interact with our Site.

We use this information to:

  • Provide and improve our Services

  • Communicate with you

  • Fulfill legal obligations

  • Protect our rights and prevent fraud

What Personal Information We Collect

Information You Provide Directly

This may include:

  • Contact Information: Name, address, phone number, and email address

  • Order Information: Shipping/billing addresses, payment confirmation, order details

  • Account Information: Username, password, security credentials

  • Shopping Data: Cart contents, wish lists, reviews, referrals

  • Support Communication: Information shared via email or other support channels

You can choose not to provide some of this data, but certain features may become unavailable as a result.

Information We Collect Automatically

We may collect:

  • Device and browser data

  • IP address and geolocation

  • Site usage behavior

  • Cookies, tracking pixels, and similar technologies

Information from Third Parties

This may include:

  • Service providers (e.g., Shopify, payment gateways)

  • Analytics and ad platforms

  • Marketing and logistics partners

This data helps us personalize your experience and fulfill orders more effectively.

How We Use Your Personal Information

1. Providing Products and Services

We use your information to:

  • Process orders

  • Handle payments and returns

  • Communicate shipping updates

  • Manage your account

2. Marketing and Advertising

We may send you marketing communications via email, SMS, or direct mail. You can opt out anytime. We may also use your data to show relevant ads across platforms.

3. Security and Fraud Prevention

We monitor activity to:

  • Prevent fraud or unauthorized access

  • Maintain account integrity

  • Detect suspicious behavior

4. Customer Support and Service Improvement

We analyze support interactions and usage trends to:

  • Resolve issues faster

  • Improve user experience

  • Enhance product offerings

Cookies

We use cookies and similar technologies to:

  • Recognize returning users

  • Remember cart contents

  • Track browsing behavior

  • Analyze performance

You can configure your browser to reject cookies, but this may limit site functionality. For details on cookies used by our store provider (Shopify), please refer to Shopify’s Cookie Policy.

How We Disclose Personal Information

We may share your personal data with:

  • Vendors: IT services, customer support, payment processors, shipping providers

  • Marketing & business partners

  • Affiliated companies within our corporate structure

  • Legal or regulatory bodies (when required)

  • Third parties if directed or consented by you

We do not sell or rent your personal data, nor do we use sensitive data to infer characteristics without your consent.

Third-Party Sites and Links

Our Site may contain links to external sites. We are not responsible for the privacy or security practices of these third-party websites. Please review their privacy policies separately.

Children's Privacy

Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal data to us, contact us so we can remove it.

Security and Retention of Your Information

We take reasonable steps to protect your data using modern encryption, firewalls, and access controls. However, no system is 100% secure. You are responsible for keeping your account credentials confidential.

We retain your information only as long as necessary to:

  • Fulfill our contractual obligations

  • Comply with applicable laws

  • Resolve disputes and enforce policies

Your Rights (U.S. Residents)

Depending on your jurisdiction (e.g., California under CCPA/CPRA), you may have the right to:

  • Access the personal data we hold about you

  • Request deletion or correction

  • Opt-out of certain data uses

  • Limit the use of sensitive information

To exercise your rights, contact us using the details below.

Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out:

Email: support@crazyrc.us
Phone: 940-597-5851
Office Address:
CrazyRC USA
1401 Laurel Lane
Argyle, Texas

Thank you for trusting CrazyRC USA. We’re committed to safeguarding your data while delivering high-performance RC products and services.